Mamori Privacy Policy – How We Protect Your Data and Preferences

About Us

Mamori Foods Ltd. (“we,” “our,” or “us”) is a company registered in Malta with company number C 100510 and DUNS Number 507600593. Our mission is to make grocery shopping and home cooking healthier and easier through our mobile and web-based application, Mamori. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services. Our website is mamorifoods.com, and our web-based application is app.mamorifoods.com.

Data We Collect

We collect various types of data to provide you with personalised and effective services. The data we collect includes:

Personal Details: Information such as your name, email address, and contact details.
Authentication Data: Credentials required to log in to your account.
Profile Information: Data you provide when setting up your account, such as dietary preferences, allergies, health conditions, and items you wish to avoid.
Health Data: Information related to your health that you voluntarily provide, which is necessary to tailor our services to your needs.
Device Data: Information about the device you use to access our services.
Usage Data: Data on how you interact with our services, such as search queries, product preferences, and shopping lists.
Third-Party Accounts Data: Information from third-party accounts (e.g., Facebook, Google, or Apple) used to sign up or log in.
Grocery Data: Details about the products you scan, search for, or add to your shopping lists.

How We Collect Your Data

We collect data from you in the following ways:

Direct Collection: Data you provide directly to us when setting up an account, using our services, or contacting us.
Automated Collection: Data collected automatically through cookies, and similar methods when you interact with our services. Some cookies are necessary for the operation of our services, while others are used for personalised advertising.

How We Use Your Data

We use your data for various purposes, including:

Service Provision: To provide, maintain, and improve our services, including personalised recommendations and educational content.
Analytics: To analyse usage trends and improve our services.
Personalisation: To suggest products that match your preferences and dietary needs.
Communication: To send you updates, offers, and other information that may interest you.
Legal Compliance: To comply with legal obligations and defend against legal claims.

How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected. Session cookies are retained for minutes, while long-lived cookies may be retained for up to two years. Personal data will be deleted once the retention period expires. We review our data retention periods annually.

Who We Share Your Data With

We may share your data with third parties under specific circumstances:

Service Providers: Companies that help us operate and improve our services.
Partner Companies: Organisations we collaborate with to offer integrated services.
Third-Party Accounts: Platforms you use to sign up or log in to our services.
Legal Requirements: Government authorities or other parties when required by law.
Restructuring: During business negotiations or transactions like mergers or acquisitions.

Your Rights & Data Deletion

You have the right to access, correct, or delete your personal data at any time. If you wish to delete your data, you can do so directly within our app:

Delete Account: You can delete your account and all associated personal data by navigating to Profile > Settings within the app and selecting the Delete Account option. Once you confirm, all your data will be permanently deleted from our systems.

Alternatively, you can request deletion by contacting us at [email protected] with your account details, and we will process your request promptly.

Further Information

We use third-party service providers to assist with:

Analytics: To understand how our services are used.
Infrastructure Monitoring: To ensure the reliability and performance of our services.
Traffic Optimisation: To distribute and optimise content delivery.
Hosting: To store data securely.
Contact Management: To send communications and manage our user database.

Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us at [email protected] or by post at:

Mamori Foods Ltd. (Company number: C 100510)
113, Mdina Road, Qormi, QRM 9016, Malta

We are committed to resolving any complaints or concerns you may have. If you are not satisfied with our response, you have the right to file a complaint with the data protection regulator in your country.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through our services. Please review this policy regularly to stay informed about how we protect your data.

Links to Other Websites

This Privacy Policy applies only to our services. If you link to other websites, please review their privacy policies, as we are not responsible for how they manage your personal data.